Preloader

KKPesa Lite Privacy Policy

Last updated: September 17, 2026

1. Introduction

KKPesa Lite is a digital credit service operated by Payablu Credit Limited ("we," "us," or "our") in Kenya. Payablu Credit Limited is licensed by the Central Bank of Kenya as a Digital Credit Provider under Licence No. CBK/DCP/2024/56. We are responsible for the personal information processed through KKPesa Lite. This Privacy Policy explains how we collect, use, share and protect that information in accordance with applicable Kenyan data protection law.

2. Information We Collect

A. Personal Information You Provide:

When you register and use KKPesa Lite, we collect information you provide to assess loan eligibility and meet legal obligations:

  • Full name, gender, date of birth
  • National ID or voter registration details
  • Mobile number, email address, residential address
  • Emergency contacts (names, numbers, and relationships)
  • Employment and income details
  • Education level and religion (optional)
  • Mobile wallet or bank account information
  • The KKPesa Lite iOS/iPadOS app does not access or collect SMS messages.

We collect this information to:

  • Confirm your identity and cross-verify with authorized entities
  • Evaluate your creditworthiness and detect potential fraud
  • Improve our risk assessment and lending models
  • Provide service-related communications and promotional updates
  • Respond to customer queries and complaints
  • Measure service satisfaction and personalize your experience
  • Meet local regulatory and compliance obligations

B. Data from External Sources:

Where permitted by law, we may obtain or share information with credit reference bureaus, identity verification providers and service providers for credit assessment, account administration, fraud prevention and legal compliance. We seek consent when it is required by law.

3. Data Security & Storage

We use HTTPS to protect information during transmission and access controls to limit access to personal information. We review our security measures as the service changes.

4. Emergency Contacts

You may provide up to five emergency contacts, including names, phone numbers, and relationships. This data helps validate your identity and assists in credit risk assessments. Only contacts you select are shared; we do not access your full contact list. We protect this information using the security measures described above.

5. Notification Access

KKPesa Lite may request permission to send notifications, including payment reminders and account updates. You can disable notifications in your device settings.

6. Installed Apps Information

The KKPesa Lite iOS/iPadOS app does not access or collect a list of your installed apps.

7. Location Access

We may use location data (GPS, IP address, area code) to verify activity and protect your account from unauthorized access. Location tracking is limited to app use and never runs in the background without consent.

8. Device and Network Information

Technical information such as IP address and network status may be used to operate the service and help prevent unauthorized access. Platform-specific permissions are requested through the app when applicable.

9. Purpose of Data Collection

All data collected serves lawful and essential purposes, such as:

  • Processing loan applications
  • Conducting credit and identity verification
  • Detecting and preventing fraud
  • Meeting legal requirements, including anti-money laundering (AML) rules
  • Providing account-related notifications and updates

10. Data Protection Measures

Your privacy is protected through:

  • Protected data transmission using HTTPS
  • Restricted access based on staff roles
  • Secure data handling practices
  • Ongoing compliance audits and security reviews

11. Data Retention and Transfers

We retain personal information only for as long as needed to provide the service, manage accounts and loans, resolve disputes, prevent fraud, and meet legal and regulatory obligations. Retention periods vary according to the type of information and the applicable requirement.

If personal information is processed outside Kenya, we use safeguards required by applicable Kenyan data protection law.

12. Your Rights as a Kenyan User

Under Kenya's applicable data protection frameworks, you have the right to:

  • Be informed of how your data is collected and used
  • Request access to or correction of your data
  • Object to data processing for marketing purposes
  • Request deletion or restriction of your information
  • Withdraw consent where processing relies on consent
  • File a complaint with us or with the Office of the Data Protection Commissioner of Kenya

13. Children's Privacy

KKPesa Lite is intended only for adults aged 18 or older. We do not knowingly offer loans to or collect personal information from children.

14. Scope of Agreement

This policy describes how Payablu Credit Limited handles personal information in connection with KKPesa Lite. See our Loan Agreement and Credit Terms for the terms of our lending service.

15. Updates to This Policy

We may revise this Privacy Policy from time to time. If substantial changes occur, we will notify you via email or in-app message. Continued use of the app implies acceptance of the updated terms.

16. Account Deletion & Data Erasure

To request account deletion or data erasure, contact dev@payablultd.com. We will delete personal information from active systems where permitted, subject to applicable legal or regulatory retention requirements.

  • Irreversible deletion - Once processed, deleted data cannot be recovered.
  • Regulatory exceptions - Some information may be retained for compliance or legal reporting.

17. Contact Us

If you have any questions about your privacy or wish to make a data-related request, please contact:

Payablu Credit Limited - Privacy Contact
Office: 1st Floor, NBK Building, Harambee Avenue, Nairobi, Kenya
Postal: P.O. Box 610 - 00518, Nairobi, Kenya
Email: dev@payablultd.com